Hours of Operation
Business hours are 9am - 5pm Mon-Friday. Excludes Public Holidays.
QuickySites websites are super-reliable but any rare outages or technical difficulties are dealt with 24/7 at no extra cost to you.
If you require emergency design help with your site after the posted hours, such as on weekends or holidays, we will do our best to accommodate, but you may be charged an extra $75 per hour per support incident for complex issues. In instances when the extra charge will be imposed, we'll discuss the extra payment with you first so you can make a decision as to whether to proceed or to wait until business hours.Quotes
Quotes provided will be honored for 30 days. A new quote will then be provided upon request.
Discount Coupons provided with Quotes are time limited and must be used within the quoted period of receiving the coupon.
We like to reward clients that take action to improve their online presence.Payments, Charges & Fees
All QuickySites web design projects require the setup of a monthly maintenance subscription as soon as the site goes live. Prior to this, a web design fee is payable. A preview design may be given before this stage for reference.
In order to set a website live, a monthly maintenance subscription fee is required. Email, hosting and domain purchase or transfer is also only setup after a subscription is started.Pricing for our website Plans can be found here.
Our web maintenance plans all come with SSL and HTTPS enabled by Default.
We use Eway and Infusionsoft to process card transactions.
Your connection is encrypted with 128-bit encryption. The connection uses TLS 1.2. The connection is encrypted and authenticated using AES_128_GCM and uses ECDHE_RSA as the key exchange mechanism.
Infusionsoft and Eway provide full SSL encryption and all PCI compliance. All card numbers are fully encrypted on disk with AES-256.
PCI compliance is certified to PCI Service Provider Level 1, the most stringent level of certification available. All browsers interact with Infusionsoft and Eway over HTTPS.Outstanding Payments
If no subscription payment has been received 14 days
after a monthly payment is due the website will be suspended and access to website and email are disabled until payment is made.
If no subscription payment has been received 30 days
after a monthly payment is due and no contact can be made with the client, the website and email hosting will be cancelled.Web Design Credit / Backlink
All QuickySites Website Templates will have "Designed by QuickySites" links in the footer of every page.
By hiring us to design your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent.Copyright & Ownership
Free Preview Designs remain the property of QuickySites until the project is completed, these are supplied for reference only.
Websites Built by QuickySites cannot be transferred to other hosting services, by paying for a QuickySites monthly maintenance package you are paying for unlimited hosting to go with it, we can however integrate the site into existing email services seamlessly.
You may not under any circumstances use a Free Preview Design to construct your own site or instruct another designer to take this template for use with your project with them. QuickySites will legally follow up any person or company that steals its design property.
QuickySites reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by QuickySites but not in legal use by the client.
QuickySites reserves the right to display websites and graphics that have been designed on its clients websites for the QuickySites portfolio, and in any marketing material to aid as examples of our work.Refunds, Cancellations & Chargebacks
Our Payment policies are clearly stated below, and all clients are asked to read and agree to our terms of service prior to the start of any subscription.Refunds
We offer a 100% money back guarantee. If you are not happy with our web design service you can request a full refund of funds paid at any time prior to your site going live. We are so confident with our service and support that we know you will be happy with our product.
Refunds will not be provided for any website maintenance and hosting payments made for services rendered.
If you are claiming a refund please note that your website and subscription will be suspended immediately and cannot be transferred to any other hosting company. Any email accounts or domain registrations will continue to operate unless an express request to cancel is received. In the event you wish to cancel your email or domain registration with QuickySites, emails associated with the subscription will be shutdown within 30 days to give you a chance backup or setup an email only subscription, and any domains registered to QuickySites will no longer be automatically renewed. You will receive notifications when they are due for renewal and can choose to transfer them to another registrar or renew them with QuickySites. QuickySites technical support is available to assist with domain and email transfers up until the day your service is cancelled.
If you would like to resume the service at any stage you will need to repay the refund and setup your subscription again, your website will be unsuspended and any email accounts recreated.
Refunds are not made to clients who simply do not need their website, email and domains any more. If you need to just cancel your website and subscription see Cancellations below.
If you would like to resume the service at any stage you will need to just setup your subscription again, your website will be unsuspended and any email accounts recreated (minus any emails stored previously if 30 days have passed).Cancellations
If you wish to cancel your QuickySites subscription if its no longer needed please send a request to email@example.com
Please be aware this will need to be done before the the first of the next month to negate receiving another monthly bill. If your request was received before the new month but not processed until the next we will refund the extra payment.
Please note that your website and subscription will be suspended at the end of the current month and cannot be transferred to any other hosting company.
If you would like to resume the service at any stage you will need to just setup your subscription again, your website will be unsuspended and any email accounts recreated (minus any emails stored previously if 30 days have passed). If more than 60 days have passed, your website may no longer be available and a new design fee will need to be paid to recreate the site.Chargebacks
QuickySites will not negotiate chargebacks with any person or company. If funds have been charged back, an invoice will be sent with the missing funds and your service will be suspended until the repayment is made.Development & Delivery
QuickySites understands the importance of completing projects in a timely manner.
We can normally finish a project within 1 week however all information must be provided to meet this timeline. We rely heavily on our clients being able to provide the information necessary to design an informative and useful website for their needs. If the necessary information is not provided in a timely manner, we are unable to meet this 1 week timeline.
The client agrees to provide all text, graphic content and other requested materials to complete the project within 30 days of the web design payment unless otherwise negotiated.
QuickySites agrees to complete the web design project within a maximum 15 days from the day all information is provided unless otherwise stated, otherwise a refund will be provided if requested.
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled and subscription suspended.Liability
Services purchased from QuickySites are provided "as is" without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall QuickySites be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, hosting & domain services, and/or other services provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, hosting & domain services and/or goods and services provided to the client. The entire risk as to the quality and performance of the web design is with the client.Project Consideration
Please note that QuickySites will not accept projects that are found to be morally questionable, unethical, or distasteful.
This is non-negotiable. Acceptance of projects is at the discretion of QuickySites.Acceptance
Please note that by starting a subscription for our services you are agreeing to all of the terms of service as written here.
QuickySites reserves the right to change or update these terms at any time without prior notice.